Delivery of an order

Orders placed at Van der Spek Lederwaren / vdsshop.com will be shipped worldwide through FedEx.

Delivery

Your custom made order will be scheduled for production after your payment has been received and processed. This will take around 5 weeks. (Due to high demand the current production time is temporarily around 6 weeks). Your Touch Me order will be shipped in maximum 5 working days after we have received your payment.

Track & Trace number

When your order has been shipped, you will receive an email from FedEx with tracking information.
https://www.fedex.com/apps/fedextrack/

Shipping costs

Netherlands: € 7.50 excl. Tax
EU countries: € 17.50 excl. Tax
United States & Canada: € 19.50
All countries outside EU: € 27.50

Free shipping on orders above € 400,-


Shipping of 'light' packages - Samples, separate Flyleafs & Zippercases (not bought together with a planner) - are sent by envelope without tracking to keep shipping costs low. Please allow 2-3 weeks for your envelope to arrive. If you haven't received your order after this time, please get in touch with me via hello@vdssshop.com.

Envelope Shipping Costs

Netherlands: € 2.50 excl. Tax (€ 5.00 for 10+ samples as well as for Flyleafs and Zippercases)
EU countries: € 5.00 excl. Tax (€ 10.00 for 10+ samples as well as for Flyleafs and Zippercases)
United States & Canada: € 5.00 (€ 10.00 for 10+ samples as well as for Flyleafs and Zippercases)
All countries outside EU: € 5.00 (€ 10.00 for 10+ samples as well as for Flyleafs and Zippercases)

At check-out you can also opt for track&trace sending for the normal sending costs and normal sending time.


We ship worldwide. Please note that at the moment we cannot deliver packages to Russia, since Russia has blocked all package deliveries to private people. We tried with several different couriers over the last months but the packages keep coming back for this reason. We will keep looking for a solution.


Returns

It is not possible to return a custom made binder. Only if there is a manufacturing fault or the item is received damaged. You should notify us of your intention to return the order within 14 days and send it back to our address below.
Ready-made products may only be returned if not used. You can choose an alternative product for exchange or refund. Please note that for these type of ready-made product returns sending costs both ways will have to be paid for by the customer.
For more information about product returns, check our Return Policy.

When returning a product, please always make sure that you include a copy of the purchase invoice and send it along with the reason for the return. The address that you can use is:

Van der Spek Lederwaren
Laning 2
3297 TB Puttershoek
The Netherlands
+31 786764777

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